Cultivate camaraderie, agency and coherence for patients and professionals.
Build a Culture of Courage, Collegiality and Connectedness
Senior Fellow, Institute for Healthcare Improvement
Former Director Leadership and Organization Development, Mayo Clinic
Dr. Swensen's New Book
Strategies to Reduce Burnout
12 Actions to Create the Ideal Workplace
Mayo Clinic Strategies to Reduce Burnout tells the story of the evolving journey of physicians, nurses and other health care professionals. It dwells not on the story of burnout, but rather on a narrative of hope, professional fulfillment and well-being. To achieve these outcomes, health care professionals and administrative leaders must work together to create the ideal workplace through attention to Agency, Coherence and Camaraderie. The ultimate aspiration is an environment that cultivates esprit de corps – the common spirit existing in members of a group that inspires enthusiasm, loyalty, professional fulfillment and strong regard for the welfare of the team. This book provides a road map, including 12 specific operational tactics, for creating esprit de corps for your team and organization. The map is paved with evidence about how to cultivate the care team necessary to create reliable, patient-centered systems and psychologically safe and just cultures. 100% of royalties are donated to charity.
"We know enough today to make a big difference. There are 12 evidence-based and validated tactics that dramatically reduce professional distress (emotional exhaustion, cynicism, moral injury, cognitive dissonance, social isolation). We must not squander the opportunity to act now and with determination. We can do this!" - Stephen Swensen MD
Meet Stephen Swensen
Dr. Swensen is dedicated to the support of thoughtful leaders who aspire to nurture fulfillment of their staff. He is a recognized expert and inspirational speaker in the disciplines of leadership and burnout. His work and research show that it is possible to cultivate camaraderie, agency and coherence for high value results.
Empowering People to Flourish
Dr. Swensen, dedicated to the support of thoughtful leaders who aspire to nurture fulfillment of their staff, is a recognized expert and speaker in the disciplines of leadership and burnout. His work and research show that it is possible to cultivate camaraderie, agency and coherence for high value results.
For three decades he served patients at the Mayo Clinic. As Director for Leadership and Organization Development, he co-led the Professional Burnout Initiative and oversaw the development of 4,100 physicians and 232 key leaders. As Chief Quality Officer, he established the Quality Academy wherein 37,000 colleagues were certified as Fellows during his tenure. As Department Chair, he and his team used their Value Creation System to improve the welfare of both patients and professionals.
Dr. Swensen serves as Senior Fellow of the Institute for Healthcare Improvement, where his focus is joy in work. He works as the Leadership Theme Leader for NEJM Catalyst.
A full professor, he was Principal Investigator of two National Institutes of Health grants and has authored three books and 207 articles. He was honored with the Diamond Lifetime Achievement Award, served as the president of two international societies and founded the Big Sky Group. He holds a Masters of Medical Management from Carnegie Mellon University.
Swensen has been married for 42 years, has two children and has run or cross-country skied 39 marathons.Contact Dr. Swensen
Dr. Swensen has years of experience as a motivational speaker. He has presented all over the world:
United Arab Emirates
- United Arab Emirates
- Saudi Arabia
- South Korea
…ESPRIT DE CORPS…
Imagine a work place where we…
…thrive within a supportive work group.
…receive accolades, recognition, and appreciation that acknowledge our character and dedication— not superficial, ephemeral, and extrinsic rewards.
…trust and respect each other.
…receive meaning and purpose from work.
…experience fair and just accountability that acknowledge human limitations and employ a framework of self- valuation and compassionate improvement— not shame and blame.
…feel that someone has our back when challenges arise.
…have others take an interest in our career.
…are led with the principles of participative management in co- creation of goodness.
…feel psychologically and physically secure at work.
…are treated with dignity regardless of gender, race, discipline, orientation, creed, or tradition.
Listen To Dr. Stephen Swensen
“In the end, eradicating professional burnout comes down to patient-centered servant leadership—the care team focusing on the patient’s needs by caring for each other. There are five leader behaviors that empower people to co-create their dream work place by cultivating camaraderie, agency and coherence. IMAGINE: A Culture of Trust and Teamwork that Nurtures Fulfillment and Purpose!”
With permission: from the Vizient Physician and Advanced Practice Provider Onboarding Program [contact: firstname.lastname@example.org]
"Esprit de corps is a magical renewable energy source! Esprit de corps is camaraderie infused with trust, fulfillment and organizational pride. Driven by the power of Esprit, patients experience the best because we care for each other."
With Permission: Published on NEJM Catalyst at https://catalyst.nejm.org/videos/esprit-de-corps-vicious-virtuous-cycle/. From the NEJM Catalyst event Essentials of High-Performing Organizations, held at the University of Michigan’s Institute for Healthcare Policy and Innovation, July 25, 2018.
"We build trust one behavior at a time."
BUILDING TRUST CONVERSATION: Stephen Swensen & Don Berwick 2019 ABIM FOUNDATION FORUM: [RE]BUILDING TRUST – A PATH FORWARD American Board of Internal Medicine Foundation – TRUST PRACTICE CHALLENGE